One year after finishing our online degree program, we still haven't received our diplomas. The university simply "packed up camp," leaving us adrift. Some staff members came to administer the exams, but nothing since! We call and nobody knows anything, they just say it will be resolved in 7 days! A year has passed and still nothing!
Phone, email, chat, coordination – nobody answers or responds. The student portal is awful! Many bugs, and the online classes are completely incomplete. Every semester is a surprise. They change the tuition and your schedule without any notice. It's a headache trying to get in touch with anyone to resolve the problems.
The college is only good in terms of infrastructure; the administration is TERRIBLE, they don't care about the students at all! There are always administrative problems when a new semester starts, and they don't resolve them, they don't make things easy for the students. DISSATISFIED!! I DO NOT RECOMMEND IT TO ANYONE!
Horrible college! Don't come here. They don't think about the students; all the college's actions/initiatives are contrary to the students' interests. It only has the number of students it does because a large private college hasn't come to Salvador yet. This college DOESN'T CARE ABOUT THE STUDENT AT ALL.
Terrible service! No one solves our problem! They enrolled me without my authorization. I've contacted them several times and no one is canceling the charges that the university itself is charging me for a service I didn't contract!
There's no one to help or provide information! I don't know what to do!
Disorganized, from the day I enrolled I've only had problems, from the coordination to the student center, they do everything to make the student's life difficult, it's only good for publicity. If you want advice, never go there, unless you want to get angry. Worst postgraduate program in Salvador.
Good morning, the college is charging me for something I don't even know what it refers to. I finished my course in 2015 and now I'm receiving calls from a debt collection agency regarding a debt I supposedly have with the college, even though I don't owe anything. I can't get in touch with them.
The contact is terrible. During enrollment everything is wonderful, but when it comes to resolving a problem, no contact system works; the virtual systems are programmed for specific functions, which don't address your issue. My classes have already started and I'm here not knowing what to do.
The parking is awful, and on top of that, it's paid parking. I have to pay to get a document that is rightfully mine, and it's the university itself that tells me to go there to pick it up. Once again, as usual, Unifacs is ripping off the students. Congratulations and long live the university!
Since December 1st, I've been trying to get the payment slip for my registration. I managed to send the documentation via an employee's email, but I can no longer get in touch with them, neither by email, nor by phone (I'm on hold for about half an hour and no one answers), nor by WhatsApp.
Terrible university, they don't have effective customer service. My daughter is studying there, they send a payment slip that isn't registered and we can't pay it. When we try to contact them, we can't. We've spent two days trying to talk to this irresponsible university just to pay a bill.
Complete disregard, they don't respond to students, they don't fulfill requests, they don't help, the answers are repetitive and don't resolve anything, it feels like you're talking to a group of robots. Improve your approach; students aren't doing you a favor by studying at the university.
This institution considers itself above the law, failing to comply with court orders requiring low-income students who are still paying installments from the previous semester to enroll. They have no respect for the students or their academic progress, harming them for the sake of money.
Worst possible private college experience, I feel sorry for anyone who goes in without knowing the mess they're getting into, terrible service, nobody answers you on WhatsApp, even making a payment is a bureaucratic nightmare.
I only got angry, and in short, I don't recommend it.
The structure is excellent, but the organization needs improvement, especially those on the front line who assist students (CAE). If they paid more attention to the needs of current students, they would certainly have more students in postgraduate programs.
Run away from this college, it's nothing but disappointment and headaches. They made a huge mess of my enrollment and tuition fees, and in less than 15 days they're trying to take over R$ 500.00 from my pocket. I wouldn't recommend it to my worst enemy.
This place is awful. They have good professionals, but the service, the system, the headaches... It seems like they're doing everything to prevent you from graduating. Every semester there are problems with payments, registration, grades, the system.
I enrolled in the postgraduate course and paid the deposit, but the course didn't go ahead because there weren't enough students, and UNIFACS WON'T REFUND THE MONEY. They keep sending me from one building to another and nobody resolves the issue.
Despite having a decent infrastructure compared to other universities, the treatment offered to students is terrible. I suffered several losses, mainly financial. Investing well in professors is pointless without resolving student problems. …
Where are the shareholders of this institution, who are not taking steps to replace this terrible administration, and the public prosecutor's office, which is not taking any action, doesn't see that the students are held hostage by a system …
The college became terrible after ANIMA bought it, awful management!!! It only creates problems for the students, they constantly make mistakes and you have to fight to correct them!!! I only stayed in this thing, which they call a college, …
I suspended my studies, was invited to return, and accepted, but I couldn't access the portal to complete my enrollment, set up my schedule, and generate the payment slip. I thought there wouldn't be any problems since, as I said, I DID NOT …
Unifacs is the worst private college in terms of student services. My daughters have no access to the Nursing coordinator; they send emails and the coordinator doesn't respond. My daughter is behind schedule in completing her course because …
Although located in a strategic and easily accessible place, it falls short in terms of parking, where students and visitors are routinely required to pay, which is somewhat discouraging, since they have to pay not only the monthly fee but …
I enrolled in a postgraduate course in technology on May 23, 2020. Unfortunately, I didn't research the institution much, but since I liked the course, I enrolled anyway. On June 11, 2020, I reconsidered my choice and decided to cancel the …
Guys. Don't waste your time on this course, the service is terrible, they impose a way of charging you without guiding the student in any way. I've been trying to cancel for a month now and nobody solves it, every time they send me to talk …
Very disorganized, each week it's a different room and nobody informs you. Students have to go to the course coordinator to find out their room and waste a lot of time. Furthermore, in the computer science course, the math professor didn't …
UNIFACS is only concerned with taking money from students; they don't care about them, they don't support or facilitate anything. On the contrary, they don't support the student in anything. You can't get information in person; you have to …
There are no words to describe how awful a place can be, with terrible service in every possible way. DO NOT ENROLL. I enrolled in a second degree there and had a problem because I couldn't attend in person. I went back to the institution, …
In Feira de Santana, all I can say is that it's a terrible college disguised as a university. Terrible coordination, professors are frequently absent, and the planned curriculum isn't covered. Classes are cancelled to hold end-of-semester …
Horrible, deplorable. As already mentioned below, the college creates a kind of barrier between students and the administration. Nobody knows who to talk to about any issue; it's as if there's no one in charge the student can contact. The …
It has great infrastructure and good professors too. However, there's always a barrier between students and coordinators where you never know who to turn to. Besides the immense disorganization, with tuition recalculations every semester, …
The institution has a good physical structure and an excellent faculty in postgraduate studies. But although the staff strive to provide efficient service, the institution makes things difficult with a lot of bureaucracy. The system needs …
I studied at this college last year, and of all the ones here in Salvador, for me it's the best in terms of structure and teaching. The only downside is the cost, and leaving because of that is a drawback. Re-enrollment fees are extremely …
I graduated from UNIFACS, which has good professors, however the CAE (Student Assistance Center) service is terrible! I went to pick up my postgraduate diploma, which I also did there, and it simply took more than an hour for them to give …
For me, this college has been a total nightmare. I'm studying social work. I'm supposed to be in my 8th and final semester, but the false information I receive says I'm in my 7th. I've tried everything to correct this mistake, but there's …
In 2021/2022, payments were tripled and they can't return the money... they said they didn't receive the money, how is that possible? I even have photos of the paid invoices. I sent photos to Unifacs to prove it, and they simply said they …
I'm in my final year and I don't think I'd choose another course at this university. I've had financial problems, the university has overcharged me and it was very difficult to resolve, and if you fail a subject they charge a lot. It's a …
Don't enroll at Unifacs. I'm doing distance learning, and when I think there are only 3 months left to finish, the billing of installments of almost 500 reais comes, even though I just paid the monthly installment of 152! An IA exam cost …
Terrible. I graduated there with a degree in marketing technology after a lot of struggle, lack of classes, and frequent administrative problems. To reuse credits after graduation, I enrolled in another course. They were supposed to send …
I finished my postgraduate studies in 2016 and to this day I haven't been able to get my certificate!! I've called several times and they say they don't resolve things over the phone, they told me to request it in the student area, but I …
I've been waiting 120 days for a refund of 99 reais related to a completely chaotic enrollment process. They gave me 10 business days for the refund, and to this day, nothing. All the phone numbers are unavailable, whether in Salvador or …
Speaking of coordination, it leaves much to be desired when it comes to the student-coordination relationship. There's difficulty in addressing certain issues. The college creates a barrier between students and the financial department; …
Unfortunately, I need to express my criticism regarding the university's customer service. It is urgent to improve communication through WhatsApp and telephone channels. I have been trying to contact the enrollment department for over a …
Dishonest and fraudulent company. They pretend not to understand. I enrolled and the following week I needed to cancel due to an extended trip. They didn't cancel my enrollment and charged me for an entire semester of college. They only …
I'm not a student at that institution, but the one I studied at and am currently doing my postgraduate studies at isn't exactly a bed of roses either. But reading the complaints posted here, I confess that my opinion of UNIFACS has just …
The service is TERRIBLE. They leave you on hold for hours and don't answer. I've been trying to call for 8 days now, and nobody answers. It's a complete disgrace. It's no use having a good structure if you treat your students like garbage.
I requested cancellation of my online postgraduate course enrollment on March 9, 2019. They gave me an estimated response date of April 5, 2019. I received no response and they even generated a payment slip charging me for something I …
Don't enroll in this college. I'm stressed because they don't respect the students. I requested to cancel my enrollment and they didn't respect me and didn't cancel it. I called their 0800 number, where you spend almost an hour on the …
I believe that an educational institution should value honesty in its actions, and its protocols must respect objective good faith and the law. Acting against the law is serious. Public authorities and society need to be aware of this …
I think they believe we study for free with them, it's a disgrace, why don't they just close it down already? Now I'm stuck with this absurd situation, waiting for the public health system (SUS). People who have no commitment to their …
This college is of extremely poor quality, they don't respect the students, the staff are disorganized and lost, the company prioritizes profit over students. If you don't want to see your children with numerous problems, DO NOT ENROLL.
Terrible! Unifacs doesn't cater to its students, treats them with contempt by hindering access, tries to govern contracts according to its own will, and charges undue tuition fees or fees without proper disclosure. Don't attend Unifacs.
I'm taking an online course and I have a few complaints: the classes are poorly organized and poorly written, sometimes with cut-off texts and poor layout. But my main complaint is with the exams. The exams have extremely ambiguous …
I'm a college student. I gave one star but I wanted to give negatives! Students are treated like enemies! They're increasingly focused only on profit!
They're taking away scholarships from older students to attract new ones, hours …
UNIFACS has a good structure and excellent professors, I have no complaints about that. However, the service provided to students when we have something to resolve at the CAE (Student Assistance Center) or the coordination office …
Student Support Center: Horrible service, very slow to answer, when they answer at all. Candidate Support Center: Super efficient service. They value those who want to enter, but don't care about those who are already in the course.
I CAN'T STAND THIS COLLEGE! I CANCELED THE COURSE AND PAID THE OUTSTANDING DEBT, BUT I NEVER EVEN STUDIED THERE. THEY KEEP CHARGING ME. THE ONLY WAY OUT IS TO FILE A LAWSUIT. TO THIS DAY THEY HAVEN'T SENT ME THE PAYMENT RECEIPT.
TOTAL NEGATIVE!!!! THERE'S ALWAYS ONE UNAVAILABLE SUBJECT AT THE END OF THE COURSE. AND I'M STILL TRYING TO FINISH THE COURSE, ALWAYS WITH THIS ISSUE, AND I'M ONLY GETTING IT SUBJECT TO CONTACTING THE CONSUMER PROTECTION AGENCY.
The worst institution I know, they lack respect for their students. Even after graduating, you still have headaches, and while you're studying there, it's just one problem after another. I wouldn't recommend anyone study there.
There should be an option to not even give one star. Disgusting! Everything in this place is filthy! The worst experience of my life, and that's unanimous among everyone who had the opportunity to study in this den of evil. …
I did a contract simulation, and these wretches ruined my name by charging me for something I didn't have access to at all – the classes, in fact, I didn't even complete the enrollment... the worst college I've ever seen.
Great experience, with special thanks to Dr. Mariana Boulhosa. An excellent professional who is missed, but I know she'll be back soon. She takes care of our treasures with dedication, care, and lots of love. Thank you ??
Can someone explain to me how they recruit new students? Last year I tried contacting several numbers and couldn't get through, and this year I'm trying to speak to someone and everything is still not working, mercy! …
Nobody answers, nobody solves anything, there's no phone to answer us, everything goes to voicemail. SHUT THIS DAMN PLACE DOWN ALREADY.
An institution that doesn't respect those who support it, it's all a disgrace.
The worst experience a person can have. I'm a former student and I can't even get through to the Course Coordinator. My advice: Make this institution your last option, because I'm sure it will be disappointing.
I completed my master's degree and am currently pursuing a doctorate; I would do the program again because the professors are excellent, the staff is highly qualified, and the facilities are very comfortable.
In-person and telephone service is terrible.
I went to enroll my daughter two weeks ago, and I waited more than 6 hours to be attended to, even though when you go in to enroll, you don't even spend 10 …
Extremely disorganized institution, classes have already started and the administration still hasn't approved my course change request. I'm unable to study thanks to the terrible administration. …
Friendly advice? NEVER set foot in that university. I made the mistake of enrolling in one of their courses, paid the registration fee, regretted it, and cancelled before the semester started. …
Easy to find, but dangerous for pedestrians, especially at night, and there are practically no bus lines that pass through the area; you either have to pay for a taxi or use a ride-sharing app.
You enroll, pay the tuition, only to be informed on the first day of classes that your course has been canceled due to insufficient enrollment, and you then have to wait 90 days for a refund.
I started a postgraduate course at Unifacs, but it wasn't good in terms of the organization of the academic calendar; I had semi-presential classes, and the exams didn't coincide with them...
The customer service channel is terrible. I've been trying to get through for 3 days and haven't been able to. Everything is wonderful up until enrollment, but after enrollment, God help us!
I wouldn't advise any parent to send their child to study at this institution based on my own experience. I was a student there, and the lack of respect they show is stomach-churning.
Terrible, don't enroll here!
The service is of extremely poor quality, truly awful. It takes a very long time to get service, a very long time indeed, both in person and remotely. …
Despite the problems it causes me, I really like my teachers and colleagues?
However, the CAE only serves to "decorate" because actually needing to solve something is impossible. …
Good afternoon!!!
I was thinking about enrolling my daughter in this institution, but after hearing the negative reviews, I'm going to research and analyze other options. ?? …
Distance learning has been lacking; I've had some problems. The student portal is down, making it difficult to access Blackboard and preventing me from completing assignments.
Terrible teaching, terrible student support. Fewer and fewer in-person classes and more and more distance learning.
Is this what "Living the University Life" is all about? …
Good morning.
It's difficult for an institution to provide services to society with phones that don't work or don't exist. We need information for payments, to know about …
My experience was terrible. It's been a year since I signed the contract for the postgraduate course, and I haven't received any contact from the university to start classes.
I'm taking an online undergraduate course at this college and I highly recommend it. Excellent teaching materials, tutors, and they always answer questions. Very satisfied.
The teaching methodology is excellent, but when it comes to internship support, I was left high and dry; I'm still without an internship to this day. It seems like a joke.
Terrible university, inefficient and inhumane, and above all, full of scammers! They don't provide student support!!! If you want advice, LEAVE, DON'T GO TO UNIFACS!!!!!
Guys, run away from this college, it's a headache from beginning to end. I didn't believe it when I read it, but it's serious. And the online learning, for God's sake.
This college is awful, don't fall for it. The annual fee goes up horribly every year.
The staff doesn't care about our mental health, every test we take has some …
It offers a good selection of courses, as well as good academic and teaching infrastructure. Parking has few spaces that are almost always occupied by decent cars.
What's going on with this institution?
I've been waiting for over an hour for assistance on WhatsApp, and there's no other way to contact them. Zero for UNIFACS.
I can't register for the online course! The website won't register my password, the chat isn't responding, WhatsApp isn't replying, and nobody answers the phone!
Worst college ever! Lack of commitment to the student, I wouldn't recommend it to anyone! I don't understand how such a horrible institution is still operating.
I've been trying to contact the university for a year and a half and no one has responded, not the administration, the university's phone number, nothing.
Terrible communication, they don't pay attention to the students, you enroll, make the payment, and it takes almost a week to get to class.
Absurd.
I'm from Fortaleza-CE
Me and some friends are having problems accessing the courses.
In my case, on my page, I'm listed as having dropped out. …
I managed to get through on the phone to register, but now I can't get through on the phone or WhatsApp. Ugh! Will the whole course be like this?
Horrible, the worst college, especially the distance learning program. I wouldn't recommend Unifacs to anyone, any Unifacs is worthless.
Good teaching. Very disorganized. Terrible service, you can't get through on the phone. The student portal doesn't work. …
I have been trying to contact them for months, as I finished my degree in 2019, and I still haven't received my diploma.
Terrible student support service. I've been trying for days to contact someone to resolve some issues without success.
Terrible service... only virtual assistance with no possibility of resolving issues with a human agent. Avoid them.
Terrible! Awful service.
I enrolled with a discount and was charged the full price for two months of the course.
Terrible service for resolving any type of issue. Long waiting time, few employees, and ineffective triage. …
This college is ridiculous; it directs us to WhatsApp and doesn't have all the options to solve the problem.
Good afternoon!
The campus I'm enrolled in is the Lapa campus, however, the enrollment was done …
Online course, every time I request information via chat they respond very quickly! Good experience!
I was just embarrassed at the notary's office because they wouldn't authenticate my diploma.
Quality of service: ZERO!
Coordination: ZERO!
Disciplines required for training: ZERO! …
Terrible service. They owe me my MBA completion certificate more than 2 years ago.
I should have gone to a different college. I deeply regret choosing UNIFACS.
Disappointed with UNIFACS's MISLEADING ADVERTISING!! …
