This college is completely disrespectful!! Enrolling was incredibly bureaucratic, and when I started the course, attended classes, completed assignments, and the professors evaluated me, they simply suspended my access. I called to find out what had happened and was treated rudely and disrespectfully. A complete waste of time and money!!
They increased the monthly fee by 200 reais without prior notice.
I wasn't informed at the time of enrollment that they would do this (reduce the discount amount), I was only informed that there would be one annual price adjustment according to inflation, and I was surprised by this additional increase.
I'm giving it 1 star because it's unfortunate that the only campus near the metro station doesn't have laboratories for practical classes in the health courses. I love the online platform, but when there are practical classes you have to go all the way to Interlagos, which is a very inaccessible area.
I haven't been able to get in touch for over 7 days, and I've missed 3 days of class because I can't resolve the problem! No one answers WhatsApp, and the phone just rings! I thought I'd get some help, being a new student, especially coming from another institution, but they're all the same.
I have no way to contact the university, only a chat that doesn't respond. I'm trying to get in touch to resolve an issue, but how can I if I can't talk to anyone? This university used to be better. I don't recommend it. They need a more efficient communication channel for students.
It was one of the worst academic experiences of my life; that university took away all my desire to study. Nowadays I'm almost hopeless, because now I'm in a college where I can't even get in touch with anyone to talk about the problems with the online portal.
They need to improve their student services; you can only get assistance through the student portal or by going to the secretary's office. Sometimes it's something simple that could be resolved by phone, but if you're a student... you can't get through.
This college – the campus itself – is peculiar. I consider it a good university for those with 100% scholarships, as this way you won't have problems with the financial department – ??which is awful. My friends are always complaining about …
The forum is not at all linked to the address on the map, which is open from 1:00 PM to 5:00 PM. Since I didn't have a specific time, I left home at 7:00 AM to get here, only to receive this notification that I can only be attended to after 1:00 PM.
They want to cram 70 students into a room that holds 40, with practically no ventilation, making it a place where viruses easily spread, in addition to the students who can't focus on learning because they are distressed by the heat in the room.
The university's tuition fees are within the average income range of the population of São Paulo, which is good, but the customer service is poor. I am 66 years old and I couldn't get my problem resolved by phone, due to the lack of a phone …
This college takes tuition money promising a refund if the enrollment is canceled, and "literally" steals from the students. My daughter (Sophia Cerdeira) enrolled in medical school (over R$11,000.00) and, having been accepted into a public …
I would like to register my complaint regarding the abusive 10% increase in tuition fees for the veterinary course in July. Even though you claim that the contract states the institution can withdraw or reduce any discounts granted, this is …
Terrible customer service via chat. They take forever to answer basic and simple questions. I've been trying for over a week to get information about a course that only costs R$50, and the staff takes forever to respond. Finally, I enrolled …
Good morning! Today was supposed to be the start of my in-person classes at Unisa. I enrolled almost at the very end of December 2022. Everything was set to start today, February 6th, 2023, in the morning shift. From January 2023 onwards, I …
To this day, January 1st, 2025, Unisa has not released the grades for the past semester. The computers were awful, they would freeze when opening VSCode, and the professors had to go to great lengths to get anything working. MySQL was even …
They guaranteed me spots in the morning ADS class because I was going to pay for a scholarship through EDUCA MAIS, and now they're saying they didn't form classes. Basically, they gave me one piece of information and then I find out it was …
Unisa has terrible communication skills. They do everything to lower the tuition fees at the beginning of the degree program, but then increase them without explanation. They say the tuition increase is annual, but that's just another lie. …
What was once a dream for me is turning into a nightmare. I'm having great difficulty taking my college exams because I don't know how or where to send them. I've tried contacting the college for help, but unfortunately, I haven't received …
It wasn't good. Unfortunately, even though I was avoiding public exposure because of Covid-19, I went there to resolve an error made by Unisa's finance department (overcharging of tuition fees). However, despite having tried every possible …
I'm only not giving it a zero because there's no option for that. The student support is terrible; we can't talk to anyone. The university doesn't have a phone support channel for students; everything requires opening a support ticket. You …
The only reason it doesn't get a grade below zero is because it doesn't have one. Terrible student support, there's no direct phone number, everything is done through a protocol system, and it takes days to get a response. I missed my exam …
JEC - Special Civil Court: If you go there, it's best to arrive between 11:00 and 12:00, because now they only offer in-person service, and when you email them they say they are only offering in-person service from 1 PM to 4 PM. They don't …
I haven't even started studying yet and I'm already shocked by the lack of professionalism. I've been trying to sort out my enrollment since before Carnival, I've tried by phone, I've waited two hours on hold and in the end they hung up. I …
I hate this college. I was super excited to start my advertising and public relations course, and then, on the day I paid my tuition, they came up with the lame excuse that they couldn't form morning classes and moved me to the evening. Do …
My complaint is about the cafeteria. Yesterday I bought two savory snacks, and both were spoiled. One was a chicken croquette, and the chicken inside was rotten. The other was an Italian bread pastry that was like a brick. I didn't go back …
I study at UNISA and it's definitely a good university. At first I was apprehensive because there were many negative comments regarding customer service, but that happens because the university receives many messages, etc., throughout the …
Terrible college, starting with the customer service. They don't answer the phone and tell you to submit a request through the website. When you finish the request, it says the page doesn't exist. Wow!!! I haven't even started studying at …
Horrible! I've been trying to resolve an issue with my student transportation pass for almost a month, but it feels like I'm asking for a favor. I went in person, and the woman said she had resolved it, but as soon as I left, she canceled …
They leave you waiting for service via WhatsApp (they force you to use only that method) for HOURS without you being able to tell where you are in the queue or anything like that... when you finally get service and you're not prepared and …
This college has terrible customer service. If you want to contact them by phone, you can't, forget about WhatsApp, and support tickets take forever to answer and aren't always resolved, so you have to open another ticket. It's even worse …
I was interested in taking a postgraduate course. However, the website has very little information. How can I enroll in the course without knowing the class days and other details? I've been trying to contact UNISA for a month. They don't …
This college was awful. I was a student there, a ProUni scholarship recipient, and my mother (I don't have a good relationship with her) called the school to find out if I was still enrolled. She asked several questions, and they answered …
Worst choice I ever made for distance learning!! Run, I've already transferred to another institution and now I need the documents, it's a real nightmare, contacting them is extremely difficult!! I opened a request and ticket on May 29th, …
The college offers an excellent distance learning scholarship program, but the information isn't clear. The online registration includes fees, and I tried contacting the toll-free number to clarify the charges, but I couldn't get through. …
I don't know how this university has a 5 rating from the MEC (Brazilian Ministry of Education), considering I enrolled in an online course, which was supposed to cost R$159.00 per month. And because I was a few days late with the payment, …
I gave it one star because a rating was required. I never sent my documents to the college; I only paid the enrollment fee to continue my studies, but I became unemployed and couldn't continue. Now, every single day they call me demanding …
I can't get my graduation diploma at all. Graduation was in February and it's now August (6 months) and the diploma isn't available on the portal. I've tried contacting them through the "Contact Us" section several times and the answer is …
I decided to do a distance learning postgraduate course at this college. Everything was going well (even though the system was difficult to use – very cluttered, confusing, and lacking in resources). My headaches started when I made two …
The university has absolutely no concern for the student; everything is incredibly bureaucratic to resolve, there's no support channel you can call to ask questions, and the course coordination is completely absent. Besides the quality of …
Terrible university. My husband completed his MBA in 2006 and still hasn't received his transcript or diploma. I tried contacting them several times through ReclameAqui (Brazilian consumer complaint website), Instagram, and the ombudsman, …
Very disorganized. We don't get support when we need it, classes often clash with other schedules, they show us YouTube videos for 7th graders as if they were lectures, many exam questions had to be annulled because they didn't relate to …
Expensive college, with no infrastructure and terrible service. The curriculum is very good, it has good professors, but the coordinators and administrative staff are extremely bureaucratic and negligent. There is a lack of structure and …
This college has terrible customer service; nobody cares about helping you, neither by phone nor on the student portal, and it's even worse via WhatsApp. If you're deluding yourself about this college because it has a "5 out of 10 rating …
Terrible college, most things that require documentation are paid for, and that's because everything is done through the portal. We don't have support from the campus, they take days to respond, they charge a fee to change campuses, even …
I could write a whole newspaper article about this college, but I'll summarize by saying that trash is recyclable, but this college has nothing worthwhile to offer. I'm even being kind by calling it a college, so my advice is: don't even …
Anyone who takes an online course will suffer. My dream turned into a nightmare when I enrolled at Unisa; it was a disappointment. They don't care about the students, they don't help them, communication takes more than 48 hours, and when …
Terrible, the college promises students a discount until the fifth business day of the month, but they don't meet the deadlines. When you arrive to pay, in addition to the staff's disregard and treatment of you like an animal, they don't …
Look, I don't recommend it. Every month I have problems with the payment slip, it's frustrating. When the week to pay arrives, there are always problems like incorrect discounts, wrong due dates, wrong payment slip codes. I have to chase …
I wouldn't even give it 1 star, if that were possible. I went to take the ENADE exam, and when I arrived I asked an employee for information about the room I needed to go to. She said, "Oh, I don't know, you'll have to look for it"... so …
I wouldn't recommend it to my worst enemy, the structure is terrible, you choose a course and they give you subjects that have nothing to do with it, to enroll there's a number to call, but if you need help they tell you to use WhatsApp …
Worst college ever, the communications course is neglected, there's no coordinator, no professors, and no support from the college. The finance department can't give any information, the administrative staff can't either, the student is …
Terrible college, Unisa doesn't care at all about serving current or former students, constantly making unjustified charges, even at the university itself, and they even refuse to transfer calls to the finance department, and they don't …
I am a former student and I can't get in touch with the institution. The communication channels I found say it's only for new students, and I can't see my request on the portal. I just need an email address so the notary can validate my …
It's a shame to only give it 1 star, because it's by far the worst institution I've ever had the displeasure of attending. Numerous unjustified and random charges. There's no student-facilitated channel; everything has to be resolved in …
This is a lack of respect for the student. First, UNISA keeps making a fool of me. I negotiate with them regarding subjects, exemptions in some, I took extra subjects, and every time a semester ends, they add more subjects. I don't know …
Unisa completely disregards its students; you only receive support until you enroll. I'm having problems with Unisa because I went to pay my re-enrollment fee and it was giving me an error with three banks, causing me to lose the early …
Worst college you could choose, zero student support. If you need to change shifts or anything like that, know that it's easier to just switch colleges! Nobody helps you solve anything, the administration has no access to anything, the …
1. You should update your opening hours. It says that in-person service is open at 7:30 am, I've been waiting here since 8 am because the doorman says it only opens at 9 am, and unfortunately I've been trying to get information that is …
Good afternoon, worst distance learning school ever. The Guarulhos branch doesn't offer any information, they tell students to do everything through the platform, and the platform says the student needs to resolve things at the branch. …
I keep wondering if the employees are happy working at Unisa; the service is one of the worst, terrible, or rather, garbage. I contacted the consumer protection agency (Procon) twice and filed a complaint with the Ministry of Education …
I'm very disappointed. The university has terrible coordination; they can't resolve anything through the student portal. Everything you need requires going to the campus in person. There aren't any convenient hours for people who work …
I am outraged by the tuition increase for the month of April. I was paying R$375.00 with a discount, but this month it went up to R$735.00, a 94% increase. I have already contacted them and opened two "Contact Us" requests to get this …
I was offered a degree in Systems Analysis and Development, on the condition that I pay for a scholarship through the EDUCA MAIS program. However, I have now been informed that the class was not formed, which not only causes me great …
There should be an option to give 0 stars, the "contact us" system never works. I sent one on 02/02/21, they responded on 16/02, I sent another one and they still haven't responded... and when they do respond, you understand NOTHING. …
I am sending this complaint because since the portal was redesigned, our eighth-semester grades have not been updated with the grades we should receive. We have no dates for receiving our certificates or graduation ceremonies, and we …
I just enrolled and I'm already having a terrible experience with the university. I'm having trouble accessing the online courses and no one answers WhatsApp to provide support. There's no phone number we can call either, meaning the …
The low cost isn't worth the disrespect and lack of support. The classroom structure is terrible; we suffer greatly in the heat because there's no air conditioning, and the four fans in the room don't help to cope with the heat. The …
Look, I'm going through a very embarrassing situation with the institution. I'm trying to communicate and I can't get through at all. They don't respond to the "Contact Us" section; it appears closed, but the student can't see their …
I gave up on my enrollment after seeing so many bad reviews and going to the campus in person, where I was treated with disdain by the person who greeted me (and that's because I was a potential student, imagine if I were already a …
My experience has been the worst possible. Before I enrolled, I always received support, and now as a student, I can't access the student portal. I've paid my tuition, and I can't get help through any channel. I'm totally disappointed!
For a university with top marks from the Ministry of Education, what they do is shameful. They promise a lot and end up deceiving prospective students. Since I enrolled, I've only faced problems, mainly related to discounts and …
My experience with Unisa has been terrible! I've had several problems with them and even today I have to keep going back and forth to resolve issues, since by phone, WhatsApp... Don't waste your time, because they don't answer! …
READ THE LATEST REVIEWS BEFORE ENROLLING IN THIS INSTITUTION.
Just register by phone, and you will NEVER have peace again, because you will never be attended to (neither by WhatsApp, nor by the contact form, nor by phone). …
Terrible! Online/in-person service is awful. ALL deadlines are extremely long and often exceeded. Students don't receive the minimum guidance needed to resolve simple issues and have to go to the campus multiple times! …
I was interested in taking the course, but the staff are terrible and all ways of communicating with this institution are awful.
Look for another college, it's the best thing you can do to avoid future stress! …
I'm a student. If you ever need support from this college, forget it. Their online learning platform can't even handle basic issues. Tutors and professors barely care about the students. I don't recommend it.
Studying Analysis and Development, evening classes, 150 students in a room, only a fan... it feels like at least 50°C inside the room, the building's power goes out every day, terrible infrastructure. …
I've been trying to contact the university for a whole week about basic information and I can't. The toll-free number never works and the other number doesn't have the option to speak to an operator. …
Biggest disappointment of my life!
First, I enrolled and paid at the Adolfo Pinheiro campus, and decided to visit the campus a few days before classes started. I only found out that I would have …
I don't recommend it for nursing!
They opened a class on this campus, but it doesn't offer the necessary infrastructure. Classes that should be in laboratories (practical) are being theoretical. …
Building from the 60s or 70s, completely neglected. Extremely hot rooms, no air conditioning system, just archaic fans that only make noise. The three bathroom stalls didn't even have door latches.
Horrible experience!!!!
I received an email stating that a class was not formed for my course, however I paid 2 monthly installments. I sent an email through the portal 5 days ago and …
DO NOT ENROLL AT UNISA!
If I could go back in time, I would never have enrolled in this place. Unprepared staff and no assistance for students or even people who are not students. …
I did a postgraduate course there years ago and I really enjoyed it.
I visited to request a document and received excellent service. The administration is very well organized. …
Systems Analysis and Development (ADS) course. Terrible, lost professors, terrible lab infrastructure that doesn't meet everyone's needs! Honestly, just disappointment! …
Good afternoon!
I was interested in a postgraduate course, and I contacted Unisa via WhatsApp, but unfortunately I wasn't happy with the previous interactions with the …
HORRIBLE.
I'm studying veterinary medicine and, for the tuition fees, we should at least have decent infrastructure. My classroom only has two fans, which still smell …
Terrible service!! They don't answer WhatsApp and the phone line is just a way to get more students, because enrolled students are left high and dry with no support. …
I am the father of a student, and today (December 12, 2024), I attended the graduation ceremony for the Medicine course, and I had a very bad impression of Unisa. …
Hello, good evening!
I'm having problems regarding an incorrect charge claiming I have 3 outstanding monthly payments, even though I haven't even enrolled yet. …
Dude, I'm shocked they stopped our class to campaign for the director's election. We were all caught off guard because they said it was a last-minute lecture. …
If you don't like stress, DO NOT take distance learning courses at Unisa!
On September 27, 2024, I scheduled my AVG (Academic Evaluation) for 10:30 AM, …
Excellent university, an excellent structure for undergraduate and postgraduate education; seriousness and commitment are the hallmarks of the institution.
Terrible service! In-person service was absurdly slow. Phone service was awful. However, if you were enrolling, the service would be wonderful at first.
This university is TERRIBLE! They offer terrible service, including the professors, the administration, and the finance department is the worst! …
Disappointment with this college, it's awful.
If you're thinking about enrolling, don't... it's wonderful at first! After that, it's all downhill.
This college is awful when it comes to payments and administration. They disregard your problem and even blame you for their mistake. …
Zero stars! Impossible to talk about! Nobody answers! I paid the registration fee through Quero Bolsa and I want my money back!! ? …
Excellent teachers, I had a small problem with the system, which was undergoing changes.
But everything was resolved.
Good structure.
Before enrolling at Unisa, check out the complaints on Reclame Aqui (Brazilian consumer complaint website) and the reviews on TikTok.
I'm trying to contact the University, without success.
The lack of response and the anxiety this causes students is awful. …
My experience has been terrible!!!
I'm a Nursing student (morning shift) and we have no support whatsoever. On top …
Terrible school ????? I hated it!
I cancelled my enrollment and they said everything was up to date! Then they …
Terrible service, I went to cancel my scholarship and they answered with a bad attitude, but
Terrible college, ideological professors, they only talk about politics and communism.
Good structure!
It was well organized today, even though there was a competition.
Faculty and teaching above average.
Bommm
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