Unfortunately, I went looking for a postgraduate course and couldn't find the room where I could be seen in person. I even went from the ground floor to the 3rd floor, asked, but without success; it felt like I was in the Dungeons & Dragons cartoon. I gave up; it seems I'll only get assistance online (via a robot). Lamentable.
I have a negative credit history with this institution, but I can't get in touch through any of the channels provided to negotiate the debt. I've tried phone, email, and online support, without success. I want to settle my debt, but the company offers no means of negotiation. I request urgent contact to reach an agreement.
The location is easily accessible and complies with all COVID-19 safety regulations. The place is spacious, with well-structured classrooms and laboratories. My evaluation refers to the structure and the location itself. I cannot comment on the teaching, management, or staff as I am not a student at the institution.
My experience with this college's support is terrible. Their WhatsApp service for distance learning students is awful. I'm very dissatisfied because when you're enrolling, it's wonderful, they practically carry you on their shoulders, but afterwards they forget about you and don't care, leaving us without support.
I am a PROUNI scholarship student taking a distance learning logistics course, and in less than 2 months I already intend to cancel the scholarship. The online service is terrible, if they even respond, the video lessons are short and the PDFs are long, and almost all the assignments, if not all, are essays.
I was on hold for almost 15 minutes with the Duque de Caxias branch and no one answered, it's incredibly frustrating. Contacting them via WhatsApp is the same struggle. Every time I need to contact the office it takes forever. It seems like things got ten times worse after the group was sold.
The teaching is good. But the service at the administration office is terrible. Few staff members, many people waiting, and the employees chatting, making the wait even longer. They should have more consideration for the students, because without them, they wouldn't have their jobs!!!!
I am very dissatisfied with the university. They assigned me a lot of subjects, absurd fees, and I even had to pay them, only for them to deduct it from subsequent bills. I'm still waiting to see if they'll actually deduct the amount. I don't recommend it. I'm very angry, zero support.
When I studied here, it was a place of learning, a benchmark for education and even for training professionals; nowadays, it has become just a museum. It's a shame that it has succumbed to the old ways of being a culture... it's not even a shadow of what it once was... regrettable.
This Afya group is only concerned with money; students are mere commodities. They can't handle student problems; it's complete disorganization. You graduate and have to beg for your rights, otherwise you'll never receive anything. Run away from any place that has Afya in its name.
Don't enroll at Unigranrio, they have no consideration for their students. I've been waiting for my diploma for over 6 months and nobody answers me. They mixed up my grades, saying I owed them money even though everything was paid. They are extremely dishonest and lie to you!!!
The college went through a turbulent transition period but seems to be doing better now. The CPSA's (Student Support Center) WhatsApp service has improved significantly; they are much quicker to respond. The "Dynadok" system for submitting documents is also very practical.
Despite maintaining its quality infrastructure, the university used to be better. After the acquisition by the Afya group, it's noticeable that the student is no longer seen as a student, but as a client, which significantly compromises the quality of education. A shame.
I've been trying to receive my diploma since the beginning of the year. From what I see, this new university administration is terrible. Twice they've asked me for documents I've already submitted, and I don't even have a date for when I'll receive them. I can only wait.
To start, you just need to click a button on the website. To end it, you need to contact the entire family lineage that owns the company, and even then, there's an evaluation process to decide whether or not to cancel. Worst customer service I've ever experienced.
It was better when it was in Lapa, but it's not a bad university. After it was sold to the Afya company, the university declined in terms of service, but anyway, I graduated and I have a lot of affection for it (affection for the professionals who worked in Lapa).
Lorran, please be aware that we will not be held responsible for your lack of preparedness, both in negotiating the debt and for failing to resolve your mistake. As you yourself said we should proceed with consumer rights, know that we will do just that.
An institution where you can enroll from home without any bureaucracy and without needing to sign a contract. I studied for a week and dropped out of the course, and because of that, they negatively impacted my credit score, charging me for …
I do not recommend it. I'm in my 5th semester. Nobody answers my emails or phone calls. They charged me for a debt that doesn't exist, failed many students who had good grades. They don't resolve anything. The new portal is nice, but awful. …
The university was very good in 2019; the Lapa campus was perfect. Any problem we had, we could go to the coordination office, and the service was excellent. When the pandemic started, the service declined a bit, but we still managed to get …
I am a former undergraduate and graduate student, and to resolve an error made by the university itself regarding the date on my graduate diploma, I have to go to Caxias!! In the digital age!!! They only attend to new students, recruitment. …
Horrible, disorganized, they sold me a course that hadn't even formed a class yet. I felt like a fool on the first day of class waiting. They sent me to several departments… and nothing was resolved. The portal gives you wrong information …
Terrible service! I've been trying to contact them for days via WhatsApp, phone, and email, and haven't received any response. The system doesn't work, and for distance learning students, it's even worse. There's a lack of attention, a lack …
I needed to resolve a problem with my schedule. I went to the campus in person, but no one could help me. They kept sending me to different rooms, one person passing me to another, but no one bothered to try to understand my situation or at …
Unigranrio's customer service only works for enrollments, because when I was about to enroll I received several messages, etc... But now that I'm enrolled and need to resolve problems with the institution, it's impossible to contact anyone. …
I completed a postgraduate course with Unigranrio in Duque de Caxias and I'm struggling to get my diploma. I send messages and the artificial intelligence that responds on WhatsApp keeps ending the service, the email address is invalid and …
Please improve your online student support channels. We used to be able to contact you by email, but you've added other contact methods that don't work. It's a nightmare trying to speak to someone to resolve any problem. I think you did it …
One of the worst colleges, from the cleanliness of the facilities to the professors and coordinators. Disrespectful to students in every aspect. Less than 10% of the professors enjoy teaching. But the rest are shameful. And the rectors are …
I am very disappointed with this University after the pandemic and its acquisition by the Ayla group. My daughter is studying for a Portuguese/English degree, paying tuition for in-person classes. She spent months, more than a year, taking …
I completed a semester of medical school at the institution and they are providing terrible service; the student services center is awful. They treat students very badly and disrespectfully. They are withholding my documents. I was treated …
I wouldn't recommend this college to anyone. They simply changed my schedule without notifying me, removing two of my subjects, and when I checked, I couldn't even add another one in its place. They also changed the day and time of another …
People, run away from this university! The service is terrible, there's no support whatsoever, the classes are a mess, everything is disorganized, not to mention that the person who does the registration only gives you the registration fee …
Don't study at this university; it causes problems even after graduation. I graduated in psychology from Unigranrio Nova Iguaçu in 2022 and in 2023 I enrolled in pedagogy via distance learning (having only completed one semester). I have …
My course coordinator, professors, and staff were always very helpful when I needed them. The location and facilities were very good. The quality of teaching was good thanks to the professors, to whom I am grateful, but I also worked very …
The professors are excellent, but every semester there's a lot of bureaucracy involved in enrolling. They're always changing platforms, but it seems to only get worse... Especially after they sold it to Afya, everything takes forever. Not …
It's awful, it takes forever to get documents, I almost lost an internship with the city hall because of it, they release the subjects whenever they want, a degree that should last 5 years takes 6, recently I needed to take a make-up exam …
TERRIBLE COLLEGE - Since my enrollment I've had problems with the course registration; they enrolled me in the wrong course. It takes them a month to resolve it. Also, since my enrollment I've been placed in the first semester when I'm in …
I'm from a time when Unigranrio wasn't yet owned by Afya, and everything worked very well. It was run by professionals concerned with the education and well-being of the future professionals who were graduating there. After the university …
It used to be very good, now it's awful, disorganized, the teaching methodology is poorly applied, some professors don't seem to know how to apply this new methodology. It seems that the university has abandoned the care for the students …
After the college was acquired by the Afya group, it became terrible. They implemented most of the online courses without prior notice or any justification, in addition to canceling several others. They have different practices regarding …
I have a case in the family court at Unigranrio since 2012. My children were still young then, and they said I could send them to college. Now my children are all grown up, I've aged, my teeth have rotted, I've gained weight, the lawyers …
I'm in my first semester of nutrition. The worst part is the communication with the students. To begin with, they gave me the wrong information about the start of classes. Every week we receive an email saying where the classroom will be …
I went to the Caxias unit to submit my documentation to apply for my graduation certificate. They were all collected and given a deadline for delivery. After some time, I received an email simply stating that the certificate had not been …
This is a complete lack of respect for the student. There isn't a phone number to contact them. The only way out is to file a lawsuit. I'm in another state needing some documentation, and the deadline has already passed, and they haven't …
The customer service channels are terrible, especially for online students. A complete disregard for the customer/student! Several employees are walking around the building, but when it comes to answering an email or a WhatsApp message, …
If you're a medical student or studying in other health-related fields, then yes, it's a 5-star institution. However, if you're looking to take any other course, be prepared to see a clear and stark difference in STRUCTURE, SERVICE, and …
Horrible service! My wife studies at this college and had a problem with the system to take her last exam before graduation! The website was down and they kept asking us to wait, wait, and nothing! Today, August 30th, she called all the …
I wouldn't recommend Unigranrio to anyone. Their phone, WhatsApp, and in-person service is awful; everyone has a long waiting list and they don't solve the problem. I requested my transcript 12 days ago and they still haven't sent it. I …
Terrible college, they charge absurd fees after graduation, extremely disorganized. I couldn't attend my in-person graduation ceremony because my invitations weren't even released, even after paying every tuition installment. They only …
I've never seen such a disorganized college administration; it seems like nobody communicates. They work there and know nothing, they send us one day to take a test and when the time comes they say it's only the next day, they lost our …
HORRIBLE, if I could give 0 stars I would. I'm trying to re-enroll to make the payment, today is already THURSDAY, and they told me to keep TRYING until I succeed. Seriously? That's disrespectful. They must think we're fools. I said it …
I'm finishing my math degree. After Afya acquired it, everything went downhill. The customer service is terrible, nobody solves anything. Each semester, Afya makes the evaluation process increasingly difficult, trying to fail students. …
TERRIBLE service!! I've been trying to cancel my enrollment for over a month and I never manage to, plus it takes forever for someone to show up to help, and when they do, they're incredibly rude. And the online learning is awful, they …
Worst university in the world in my opinion. I'm an alumnus of 14 years, I graduated in nursing from this university. Some professors didn't even provide slides for us to study, they harassed us. They forced us to go to internships or …
If I could, I wouldn't give it even one star. Total disregard for the student; it's impossible to talk to them because the phone line is now only for new students, and the WhatsApp service is slow and never resolves your problem. They …
Initially, my first experience with undergraduate studies at Unigranrio has been quite disappointing.... On Instagram and in advertisements, we see the exaltation of health-related courses, but if you choose another course, go without …
If you're a student, the phone number 23915920 doesn't answer. On WhatsApp it says there's no attendant available. You have to go to the location to get a simple question answered... Now, if you're a prospective student, a real person …
Terrible student service, the system doesn't work and we have no access to anything, unfortunately there's no contact via WhatsApp, email or phone, we are completely ignored, we are at the mercy of the college, without knowing what to do.
The medical school, once a benchmark in medicine, is now dilapidated, lacking organization and planning. The course faces a shortage of professors, and the PBL (Problem-Based Learning) method was imposed by Afya in Brazil without any …
I've been trying to contact the university for days and I can't. I need information. None of the channels they offer work. The WhatsApp service says it will connect you to an agent. The channel closes on its own and you can't talk to …
The Nova Iguaçu campus leaves much to be desired; customer service via WhatsApp is a struggle, and on Reclame Aqui (a Brazilian consumer complaint website) nobody cares either. You try to get help from the coordinator and there's no …
One of the worst telephone customer service experiences I've ever had. More than 9 attempts on the phone to resolve a simple problem. They leave me on hold for over an hour saying I'm first in line and never answer. An absurd lack of …
This call center is garbage... nothing gets completed... nothing gets resolved... even if nothing is resolved at all!!! Terrible service... the wait time is immense... they ask for all the information and nothing gets resolved... the …
Well, I'm a student at Unigranrio, studying human resources management through distance learning, and I have to tell you that in terms of distance learning, they're a bit bad; they make everything difficult. Lately, a good number of …
I have never seen such incompetence in my life, not only in the finance department but at AFYA as a whole. I was informed by a security guard after arriving and finding the door closed that, due to the end-of-year break, the finance …
The structure is good. But my perception of the service I received at the online learning center was terrible. Unfortunately, they didn't give me any information whatsoever. They lost a customer due to their poor service and negligence.
After the Afya group joined Unigranrio, the service became terrible! Bureaucratic, robotic service, you can't solve a problem and you also can't talk to anyone who can solve it. The attendants always use the same process: you open a …
Complete disorganization. Terrible service for distance learning students; you simply can't resolve anything by phone or WhatsApp. I'm on the university campus with an average wait time of 145 minutes to get through to someone! Absurd.
They are unable to allow me to speak with a representative. I have been waiting for a response for almost A MONTH. They have simply abolished communication via phone calls and opted for a virtual assistant that doesn't answer anyone.
Since the Afya group acquired it, it has been a long adaptation phase, lasting more than a year now, with many problems with basic things, software.
All of this is quite exhausting for the student, with hiring still to be done, …
I do not recommend this course. The coordinators of the Law course do not respond to emails or WhatsApp messages. I was unable to take the online Constitutional Law exam (N1) because I did not receive it. I still haven't taken it.
Virtual service is very difficult; in-person service is all about "good will" (to say the least), not to mention the lack of preparation in terms of providing information, always lost. Very stressful on a daily basis!!! …
I can't describe in words how terrible the college is and how absurdly negligent they are with the students. Things only got worse after it was sold to the AFYA group, reflected in the extremely low ENAMED score!! Shameful.
I wouldn't recommend it to anyone! Terrible experience!
I had several communication difficulties with the college! It's impossible to contact some departments, and the guidance received in person or by email is to …
So, I graduated from there and it was good, with some reservations. The college provided me with good moments and learning experiences.
I was there after I graduated and after the change of ownership, and I felt …
Communication with Unigranrio University has always been extremely poor. On the phone, I've waited on hold for over 40 minutes, listening only to hold music, without being able to speak to a human operator. …
Don't study at this college, they never answer the phone. I've been trying to resolve some issues with them for almost a month and they don't answer; the call always drops, especially for online students.
The college closed my Radiology course and it was a tremendous rush.
And you know what was the hardest part? It wasn't taking 14 subjects in one semester. It was GETTING IN TOUCH WITH THE COLLEGE. …
I took a few semesters of Psychology a few years ago (I don't know how it is now) and I found the teaching VERY BAD.
As for the University's infrastructure, I've never seen anything like it. The …
Terrible experience as always!
There is no transparency in the service queue, there is no adequate and effective means of communication, and some attendants even treat the consumer arrogantly.
19 years ago when I studied at this college, it was functioning.
Today, with computers, it's impossible that it takes 2 months to get a document that's just a matter of copying and pasting. …
There is a significant lack of support for other courses, especially those offered online. Only medicine does the institution prioritize and show any willingness to address student issues. …
Terrible experience with distance learning, they don't respond on WhatsApp and nobody answers the phone.
The platform is super disorganized, students have to answer questions together …
Terrible service in their system, terrible support, one problem leads to another. If you like having problems and like going to the registrar's office every week, this college is for you.
It's become garbage.
It's easier to talk to the Pope than to the university; you try the portal and it doesn't work, you try via WhatsApp and they just keep transferring you to …
A place that serves multiple purposes: university, doctors, shopping mall, food court. Parking is a bit expensive compared to the surrounding area, but it depends on each person.
A college with some shortcomings, mainly in communication between students and the administration.
We are in the midst of a global pandemic and we are informed via email that …
I'm researching a college to study nutrition, and I became very interested in Unigranrio University, but after so many negative comments, it's best to keep looking. …
Terrible customer service. They can't resolve issues through the only available channel to contact them, and sometimes they just end the call without giving any answer.
The service at this institution is terrible.
Students have to humiliate themselves to get information. I've been trying to contact them for days without success. …
I was seen today (September 18, 2025) at the dental clinic; they showed great empathy and care to the patients. Congratulations to students Gisele and Ana Paula!!!
A lack of respect for the student, I don't recommend distance learning to anyone!
They don't answer on WhatsApp and on the phone I waited 2 hours for them to …
Don't make the mistake of going to medical school now. Extremely disorganized, expensive, unqualified professors. It used to be good, but now it's a nightmare.
When it comes to documentation issues for graduates, the service is TERRIBLE.
Phone is deactivated, email is deactivated, and WhatsApp is just a robot and …
I am writing to express a concern that has affected many students in the Pedagogy course, including myself, regarding access to exams taken at the campus. …
Serious problems with this college, especially the online program. I've been trying to cancel my enrollment since February and no one answers the phone. …
The teaching is good, but the service is HORRIBLE!!!
Every time I get different information...
There's so much bureaucracy involved in resolving anything.
I've seen better car accidents, unless you're studying medicine.
I don't know how to better describe my experience at Unigranrio. Despite loving …
Worst secretary ever. There's no secretary as bad as the one at this institution; I've seen her here almost 20 times and nobody solves anything.
It's a very large space, easily accessible, however, it's for minorities, since it's a private university in the Baixada Fluminense region.
Terrible service. I can't cancel my enrollment. I've been trying to contact them for two weeks and no one has responded. For God's sake!!!
I was thinking of taking a course at this college, but after so many negative comments, I've changed my mind. Get well soon! ? …
For me, the initial service was TERRIBLE.
I've been trying to contact the Santa Cruz da Serra unit for three days and no …
As previously mentioned: there is no student support, and every semester that begins, the college reveals new errors.
Zero marks for Afya.
Total disrespect for the student.
They called me in December offering a 50% scholarship. …
I think it's wonderful!
I'm studying at Unigranrio University because it's a leader in the health field …
I never became a student because they didn't even bother to provide information on WhatsApp.
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